Services

What I Do.

I deliver bespoke, immersive training and consultancy to high-performing teams. Every engagement is tailored specifically to the vessel, the crew, and what you're trying to build. Nothing is off the shelf.

01

The Vision Session

Every engagement starts with a conversation. Before I set foot on a vessel, I want to understand where you are, where you want to be, and what's standing between the two. You leave with complete clarity on what needs to change and a roadmap for how we get there. Delivered remotely or in person whichever works for you.

A large white yacht floating on water near a rocky, green hillside with trees, under a clear blue sky.

02

The Immersive Engagement

This is the core of what I do. I come aboard and work alongside your crew training, coaching, and implementing in real time. We build the F&B program, map the guest journey, reset the service standards, and embed the kind of culture that holds under pressure. By the time I leave, the standard is set and the crew knows not just what to do, but why it matters.
Difficult Conversations Module (guest complaints, service failures, conflicts, high-pressure situations) Add to description: customised crew manual with 14+ SOPs, signed off by crew

A large yacht sailing through a city canal during sunset with tall buildings on either side.

03

The Ongoing Partnership

12 monthly crew debrief calls (60 mins each) / 2 quarterly onboard refresher sessions / 4 quarterly guest feedback reports / unlimited ad hoc support via email

An aerial view of a marina with several sailboats and motorboats docked along floating docks. The water is calm, creating a mirror-like reflection of the boats.

04

Pre-Season Readiness

Before each season, I come back. New crew get integrated, the programme gets refreshed, and we raise the bar from wherever we left it.

Nighttime city skyline with tall illuminated skyscrapers and reflections on the water. Foreground shows docked yachts and boats at a marina.

I also offer

Specialist work tailored to where you are and what you need.

F&B Program Design cocktail specs, wine curation, coffee standards, and mocktail menus built for your guest profile

Crew Onboarding Programs a bespoke induction framework that sets the culture from day one

Pre-Season Readiness a focused assessment before your season opens so you know exactly where you stand

Human Performance & Wellbeing — crew resilience, stress management, and mental health support

Owner's Brief a private, direct debrief on vessel performance and what comes next

Additional Onboard Training — extra training sessions on demand, beyond scheduled visits

Customised Consulting — operational systems, guest experience programming, crew restructuring